Change rates change often that can have changed from your own last cash transfer or an estimate produced on a youthful time. You may possibly check out the fees that are current exchange price online making use of our cost estimator.

how do you understand if my online transfer happens to be authorized?

Your on line receipt shall show whether your transfer had been approved. You call us if we need more information to approve your transfer, we’ll have. As soon as the transfer is complete, you will get a message along with your monitoring quantity (MTCN).

How can I monitor my transfer?

You might monitor the status of the cash transfer utilizing the Track transfer service online. All that’s necessary may be the monitoring quantity (MTCN) that’s supplied in your re payment receipt. You can check out the information on your transfer in the History page into the mobile software, or perhaps into the Present task area on

may i obtain a receipt for my online cash transfer?

A receipt is likely to be delivered to your email that is registered address your transfer is complete. You’ll be able to look at the information on all of your transfers regarding the History page within the app that is mobile or perhaps in the annals section on

What Exactly Is an MTCN?

The monitoring quantity (MTCN) is a code that is unique to your transfer. You will get the MTCN on your money transfer receipt when you send money online. Your receiver shall require this monitoring quantity if they get their cash, and it may be utilized to trace your transfer. Please never share this true quantity with anybody except that your intended receiver.

just how can my receiver register to get a cash transfer to a banking account in Jamaica?

Just before can select the money up, you’ll get a SMS, a contact or a telephone call through the representative in order to decide to register at a real location or via on the web registration.

Here’s just just just what need that is you’ll provide for enrollment:

Take note that GraceKennedy will finish the verification expected to ensure that the receiver has the offered bank account. The verification procedure may occupy to 2 business times and will be terminated within 8 times in case the registration isn’t complete.

could i cancel my money that is online transfer?

An online cash transfer could be terminated as long as this has not been gathered by the receiver within the location nation or if perhaps the funds haven’t been credited to your receiver’s banking account or mobile wallet, or if the re re payment wasn’t finished because of technical dilemmas.

If you want to cancel your cash transfer, please contact us.

Just how can we get a reimbursement for my cash transfer?

You are able to request a refund by calling our customer support. You will have to offer your hard earned money transfer details for verification, like the monitoring quantity (MTCN).

Upon increasing a reimbursement demand, you’ll be assigned a solution quantity to trace the status of the reimbursement. You’ll additionally have the status on the registered e-mail target.

just how long can it decide to try refund my transfer?

Even as we get your reimbursement demand, your cash transfer details will likely be confirmed, as well as your demand will be prepared. In the event the reimbursement demand is authorized, the income is supposed to be credited back once again to the money supply you used to fund the transfer. For card transfers, with respect to the bank that is issuing it might take 7-14 times your money can buy to look regarding the card. For POLi transfers, it’ll frequently occupy to 5-7 company times for the funds to back be refunded to your money.

Just in case the account, that you simply utilized to invest in the transfer is inactive, invalid or please that is closed our Customer Care.